CUSTOMER SERVICE AND DEALER SUPPORT:
The importance and value of earnest, timely and expert customer service by a reputable dealer should never be underestimated. Kids Car Shop has earned a reputation with both its customers and with product manufacturers for outstanding customer service. We answer your emails within 24hours, provide our own expert support and ensure that you receive the highest level of support from the product manufacturer. We immediately go to bat for you if you ever run into any difficulty with obtaining what you need from the manufacturer, be it warranty support or simply getting an answer to a technical question. We follow-up to ensure that warranty parts are shipped to you in an expedited manner. You are in the safest of hands when you purchase a product from Kids Car Shop.
BUYER RESPONSIBILITIES AND MAINTENANCE
No manufacturer will honor warranties for products that have been misused, so please operate your vehicle in a manner that is in keeping with the capabilities for which it was designed.
Charge your batteries after each ride and NEVER let the batteries run completely flat – Do not push-ride the car if the battery power is diminishing, as this will cause an overload in the controller, which is not covered by warranty.
As the batteries lifespan is dependent on the user and charging intervals, Batteries are only covered for 90 days .
Defects resulting from misuse, abuse or negligence will void any warranty.
BATTERY WARRANTY (90 DAYS)
As the batteries lifespan is dependent on the user and charging intervals, Batteries are only covered for 90 days . These are guidelines that one should follow:
We do not guarantee the batteries for longer than 3 months. For the first charge, batteries should be charged for a period of 8-12 hours.
From there onwards, batteries should be recharged for a period of 6 hours minimum – leaving the charger plugged in to the scooter will not cause any damage to the batteries, although the charger is at risk of being damaged due to a power surge.
If not being used, the batteries must be charged frequently (at least once a month) and not left standing empty for lengthy periods of time. If left uncharged for a lengthy period the battery will no longer produce the necessary charge needed to run the product efficiently.
Charge your batteries after each ride and NEVER let the batteries run completely flat – Do not push-ride the scooter if the battery power is diminishing, as this will cause an overload in the controller, which is not covered by warranty.
When is it covered?:
The warranty starts the day the scooter is dispatched.
What is covered?:
Carry in Warranty
The warranty is on a ‘carry-in’ basis. The scooter owner must bring the car in to the workshop, and we will endeavour to repair the scooter while you wait, if possible.
We want you to be completely satisfied with your purchase. If you find that you need to return an item, please review the complete details of our Returns Policy below to determine if any special return conditions apply.
Our products carry a 6 month manufacturer’s carry-in warranty. Products which are not operating properly must be returned to us, repaired in our service centre and collected.
Please note: We regret that Kids Car shop cannot cover the cost of shipping for product returns. In other words, you would need to get the product to us for in warranty repairs.
The following are not covered by warranty: water damage, punctures, accident damage, trick riding and general negligent mis-use.
Please make sure you include your charger with the car.
The following is needed for a warranty claim:
Proof of purchase
If the proof of purchase is not available, it will at our discretion as to whether the warranty will be honoured.
As we are a retail site, the warranties offered are honoured by the importers and agents of the products we sell, and may differ from supplier to supplier.
Spares are readily available. Simply place an order for the respective spare you need and we will deliver it to your door within 7 days.
GOOD RETURNED FOR CREDIT
Nevertheless, any customer who receives an Kids Car Shop product whom is not satisfied should call immediately. If the manufacturer’s techs cannot get the problem resolved to the customer’s satisfaction the customer can return the scooter to at their own expense for a refund. There are a few terms and conditions for a full credit see below.
Merchandise must be received in 100% new, saleable condition. Merchandise is not eligible for refund if it has been worn, used, abused, damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.
Customer must return shipment of the merchandise within 7 days of the purchase date.
PREPARING YOUR PRODUCT FOR A RETURN SHIPMENT
Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc.
- Include a copy of your invoice.
- Include a copy of the reference number you have received from us via our support department help desk.
- Freight collect and COD packages will not be accepted.
- At the discretion of Kids Car Shop, returns which do not follow the above guidelines may be refused..
Customer is responsible for returning merchandise at their own expense.
Once merchandise has been accepted for refund, credit will be applied to the account through which payment was originally made.
If a signature is required, please inspect your package carefully before signing for it. If after accepting the package you determine that there are damaged or defective parts, please contact Kids Car Shop to provide details about the damaged order.
HOLIDAY RETURN POLICY
Please note that our offices are closed during weekends and school holidays. We are closed over the Xmas holidays